Hey All. Apologies if this has been previously discussed here. I have an Orbi mesh network (RBR50 router, RBS50 satellite, and RBW30 satellite) and just recently purchased a SimpliSafe security system. I am attempting to connect the SimpliCam security camera - which during the install process has a disclaimer that the device will only connect to 2.4GHz frequencyMar 14, 2018 · I have this problem as well, and it seems to be related to arming and disarming with the fob. If you use the fob the camera shutter does not close. I assume it has to do with the camera not working through the main control. The solution is found is to arm the system at the keypad and let it fully arm. (Use home) Then disarm and the camera will ... Table of Contents SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera Restart the camera if the SimpliSafe camera is not working. Reset the camera. Get in touch with SimpliSafe. How to Reset My SimpliSafe Camera How to fix SimpliSafe camera not connecting to wifi How to fix SimpliSafe camera not showing in AppTrying to set up my camera has been the most frustrating exercise in futility. I got the camera when I got the security system for my entire house two years ago. Everything was easy to set up, except for the camera. It just NEVER worked. I must have tried 50+ times.Jun 16, 2020 · I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but now that it's not in the network I cant reinstall it because the privacy shutter won't open. How To Fix Simplisafe Camera Won’t Connect The camera is well connected between the outlet and the power adapter Check the USB cable and be sure it is well connected to the power adapter Behind the camera ensure that the camera is well connected to the Micro USB cableIn the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.Advanced security from the outside in. 1080p HD video. A 140° ultra-wide field of view. Plus digital zoom and full color vision at night, so nothing slips by undetected. It’s an incredible camera for an award-winning security system — at a fair and honest price, as always. Watch the video. Jul 24, 2018 · Yes. We used the 'stickies' to mount it on the inside and side of a 'half-rose window to capture our porch and sidewalk. We were having problems with knock-knock burglars in the neighborhood and the glass on our doors is wavy, so the camera wouldn't capture anything but a shadow. Aug 30, 2022 · You can do so by pressing and holding the pairing button on the back of the camera for 16 seconds. When you release, it should reboot into setup mode, and you can set it up again through the SimpliSafe app. If the issue is with the firmware or programming of the camera, that might resolve it. Press and hold the button on the back of the camera for 16 seconds. When you release, the camera will reboot. You can then set it up again in the SimpliSafe like a new camera. If that doesn't work, and you see the camera draining within 3 days again, our Support team may need to replace the battery - or even the whole camera for you.They won't connect. After scanning the QR code, it won't even find my wifi network. It's in the same room as the router, so service is not an issue. We called customer service and after walking me through the same process over and over, the rep said it's my Spectrum wifi. He said Spectrum wifi and Simplisafe cameras won't "talk."Jan 17, 2022 · What to do if your SimpliSafe Camera Not Working. 1. Try restarting the camera. Though this tip may sound a little too simple to ever be effective, the opposite is the case. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. So, to rule out bugs from the list of causes preventing your ... Why does my camera keep losing its Wi-Fi connection? My camera won't connect to Wi-Fi. Why can't I initiate a live stream of my camera feed from the SimpliSafe app? Why is my camera feed losing audio? Wireless Outdoor Security Camera Video and Audio Troubleshooting. Wireless Outdoor Security Camera Set Up and Installation TroubleshootingHey All. Apologies if this has been previously discussed here. I have an Orbi mesh network (RBR50 router, RBS50 satellite, and RBW30 satellite) and just recently purchased a SimpliSafe security system. I am attempting to connect the SimpliCam security camera - which during the install process has a disclaimer that the device will only connect to 2.4GHz frequencyThey won't connect. After scanning the QR code, it won't even find my wifi network. It's in the same room as the router, so service is not an issue. We called customer service and after walking me through the same process over and over, the rep said it's my Spectrum wifi. He said Spectrum wifi and Simplisafe cameras won't "talk."My Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps drainingHi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up.Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. WE’VE DETECTED AN ISSUE WITH THIS CAMERA. WHAT IT MEANS A hardware issue was detected on your camera. HOW TO FIX IT Contact Customer Support for assistance resolving this issue. UNABLE TO CONNECT TO SIMPLISAFE Nov 19, 2020 · If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home Security Takes forever to wake these cameras up. It’s not a bandwidth issue. With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras. Indoor cameras are almost instantaneous. I’m starting to think I should’ve bought indoor cameras for outside.I'm having the same exact issue as well, Outdoor Camera gets to last step but won't connect to my wifi network. I actually already have an outdoor camera set-up, I'm just trying to set-up this new one for my front yard. I'm connecting it to the same wifi network (yes 2.4) as my other outdoor camera is connected to which works without any problems.Lo and behold, now the camera won't connect to my wi-fi network (the same one it could connect to before). I've tried just about everything I've read to get the camera to connect to no avail. The reason I fear it might be something with the camera is that I tried to connect inside the house (see photo).If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home SecurityOct 1, 2022 · How to Fix SimpliSafe Doorbell Camera Not Connecting to WiFi? If you’re having trouble connecting your SimpliSafe doorbell camera to your WiFi network, there are a few things you can try. First, make sure the camera is flashing white before reconnecting. On your app, tap the three-bar menu icon and select your camera. Following the Camera's instructions, open to your SimpliSafe app, and head over to the Cameras section. Tap Add New Camera and follow the on-screen instructions as if you were adding a new Camera to your account. Hopefully this helps! If you still have trouble, give us a call at 1-888-957-4675.Our cameras and video doorbells update automatically as long as your Base Station is running the latest firmware version. If an event occurs during the time that an update is being installed on the device, the update will pause during the event so you're never without protection. Have about 6 hours of personal troubleshooting combined with hours on the phone with Simplisafe tech support. I have a background as a software engineer so high technical as well. Simplisafe shipped me two new Outdoor cameras to try, but it had the exact same problem. The issue is the Outdoor cameras are NOT compatible with these ASUS routers.Wednesday, August 31st, 2022 2:49 PM Outdoor Camera Won’t Launch or Reset - 4 Outdoor Cameras - 2 recently say can’t connect - WiFi is strong - Battery Fully charged - Called Support: Deleted camera, pulled battery, tried reinstalling, no chime, LED white then turns blue - not flashing white. Tried holding reset 30/60/60+ seconds.Mar 14, 2018 · I have this problem as well, and it seems to be related to arming and disarming with the fob. If you use the fob the camera shutter does not close. I assume it has to do with the camera not working through the main control. The solution is found is to arm the system at the keypad and let it fully arm. (Use home) Then disarm and the camera will ... Have about 6 hours of personal troubleshooting combined with hours on the phone with Simplisafe tech support. I have a background as a software engineer so high technical as well. Simplisafe shipped me two new Outdoor cameras to try, but it had the exact same problem. The issue is the Outdoor cameras are NOT compatible with these ASUS routers.May 26, 2022 · Hi @petertrast,. If your cameras are more active (i.e. triggering a recording, or if you're livestreaming a lot), that will drain the battery faster. That's why for best performance, we recommend that you set up People Only mode, and use Activity Zones to exclude areas of high traffic where you don't need to keep watch - like if a street is in view. My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station.Hi @petertrast,. If your cameras are more active (i.e. triggering a recording, or if you're livestreaming a lot), that will drain the battery faster. That's why for best performance, we recommend that you set up People Only mode, and use Activity Zones to exclude areas of high traffic where you don't need to keep watch - like if a street is in view.May 11, 2018 · I thought a while back we had this discussion and a SS guy stated that 1 camera was $5 on top of the base plan, and if you have two cameras with the base plan, they would move you to the interactive plan because that did have the cameras free, and the cost of two cameras is equal to the difference in price between the plans. Simplisafe must know how fragile this process is. I just changed my wifi password and of all the devices I had to update only my simplisafe cameras were not immediately able to connect to the new network. The solution that worked for me after many failures was to take a screenshot of the qr code and enlarge it for the camera to scabOct 9, 2022 · My outdoor camera battery drained, even though it was hooked up to solar. After fully recharging the battery, it would not reconnect. I removed the camera and tried to add it back, but instead of chiming and blinking white it goes right to flashing a blue light and would not connect with the base station. Dec 15, 2022 · 3) Restart the router. If you are unable to find out the issue and the credentials are also the same that you have always been using, you need to double-check them in the app and make sure that you have the right credentials there. If the credentials are fine and you are still unable to get the red light to go away, then there might be some ... What to do if your SimpliSafe Camera Not Working. 1. Try restarting the camera. Though this tip may sound a little too simple to ever be effective, the opposite is the case. A quick reset is a great way of clearing out any minor bugs and glitches that may have accumulated over time. So, to rule out bugs from the list of causes preventing your ...My Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps drainingMay 26, 2022 · Hi @petertrast,. If your cameras are more active (i.e. triggering a recording, or if you're livestreaming a lot), that will drain the battery faster. That's why for best performance, we recommend that you set up People Only mode, and use Activity Zones to exclude areas of high traffic where you don't need to keep watch - like if a street is in view. Its probably a firmware issue. Go into the camera settings on the app, go into the motion detection settings and toggle motion events to off. This should allow the camera to connect and update within the next 24 hours. I’ve been trying for a few days to get my SimpliSafe camera on Eero and this worked perfectly for me.Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi rout Help Center Article • Outdoor Camera Jun 16, 2020 · I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but now that it's not in the network I cant reinstall it because the privacy shutter won't open. From the App go to the main menu, select Cameras. Select Install Camera. If this is an additional camera (or you are reinstalling), select Cameras then click the gear icon on the bottom left, then click Add New Camera. Name the camera then click Next. Find the WiFi name on the list and select it.My Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps draining Jun 13, 2020 · This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1. If your SimpliSafe Base Station won’t connect to your Wi-Fi, check whether the router is broadcasting on a 5GHz Wi-Fi band. If so, change it to a 2.4GHz Wi-Fi band. Here is how to check and switch Wi-Fi bands on your router: Open a web browser on your phone/computer. Input your router’s IP address into the web browser. The tech guy couldn't figure out why my doorbell camera wouldn't boot up. In the meantime, I have ordered a Mechanical Doorbell from Amazon and will get it installed before my new Simplisafe doorbell arrives. My transformer seems adequate as it is a 16V, 10VA unit. If that won't work, would you guys let me know what transformer I should get ...Camera Scans Barcode But Errors Out / Won't Connect (WiFi Network) SimpliSafe cameras only support the 2.4Ghz band. This means that attempting to join an SSID that only supports the 5GHz band will fail. It also means that if you have a network that broadcasts an SSID that supports both the 2.4GHz and 5Ghz band on the same SSID then it may fail. Jun 21, 2018 · From the App go to the main menu, select Cameras. Select Install Camera. If this is an additional camera (or you are reinstalling), select Cameras then click the gear icon on the bottom left, then click Add New Camera. Name the camera then click Next. Find the WiFi name on the list and select it. My camera won’t connect to Wi-Fi. Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi routOct 29, 2020 · by brion_1: You don't use your phone to scan the QR code on the back of the Simplisafe camera. You use the Simplisafe camera to scan the QR code that displays in the app on your phone. ----- Yes, they've had issues with the cameras, in which case, if you've ruled all that out, ask that they send out a new one, but be prepared, that too may have ... The other camera is completely useless. Adjusting brightness, moving it into the room with the router, placing both the camera and my cellphone on a table separated by a 12-inch ruler. Simply put, the Simpli Safe Cameras are junk, there has to be a better way for a customer to get a security camera to identify the WiFi Network.Feb 26, 2022 · SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline. In the meantime, we suggest making sure to set your Outdoor Camera to People Only detection. The second piece is that you're removing the camera from the app, but the app itself doesn't know that. Whenever you want to remove your camera, you also want to perform a hard reset on the camera itself, by pressing the button in the back for 16 seconds.My camera won’t connect to Wi-Fi. Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi routWell if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station).Each SimpliSafe product has its battery life expectancy. Except for the entry sensor, all burglary sensors will last around three to five years. The entry sensor will last up to 10 years. The ...I have found one of my indoor cameras not working properly. The shutter is not opening, I've had the system for 4 years now, tried resetting it, but now that it's not in the network I cant reinstall it because the privacy shutter won't open.Oct 1, 2022 · How to Fix SimpliSafe Doorbell Camera Not Connecting to WiFi? If you’re having trouble connecting your SimpliSafe doorbell camera to your WiFi network, there are a few things you can try. First, make sure the camera is flashing white before reconnecting. On your app, tap the three-bar menu icon and select your camera. Feb 17, 2019 · When I place the camera part on the base, the door bell chimes and the light around the door bell button is GREEN. The green button goes off and comes on every 30 seconds then goes off again. That's all I can get the doorbell to do. This is also the only band your SimpliSafe Camera can connect to your router. Dual Band Router - Some routers will project both the 2.4 and the 5 GHz bands as one network. The router or your device will automatically switch your device to whichever band has a better connection to your device. Your SimpliSafe Camera will not be able to connect ...The SimpliSafe outdoor camera won’t blow your mind with features, but it does offer some necessary functions. Here’s what you can expect from it: HD (1080p) video; 140-degree field of vision and motion detection up to 30 feet; Motion-activated spotlight; 80-decibel siren; Color night vision; Two-way audio; Motion alertsThis will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1.Jun 22, 2022 · Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up. If your SimpliSafe Base Station won’t connect to your Wi-Fi, check whether the router is broadcasting on a 5GHz Wi-Fi band. If so, change it to a 2.4GHz Wi-Fi band. Here is how to check and switch Wi-Fi bands on your router: Open a web browser on your phone/computer. Input your router’s IP address into the web browser.Aug 31, 2022 · Wednesday, August 31st, 2022 2:49 PM Outdoor Camera Won’t Launch or Reset - 4 Outdoor Cameras - 2 recently say can’t connect - WiFi is strong - Battery Fully charged - Called Support: Deleted camera, pulled battery, tried reinstalling, no chime, LED white then turns blue - not flashing white. Tried holding reset 30/60/60+ seconds. Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Well if that's the case, simplisafe camera also doesn't work with a number as the last digit of the wifi password either. How picky of it. I should note that the base station connects with no problem with the same password, it's just the cameras that claim it's the wrong password every time I copy/paste (exact same process as the base station). Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. WE’VE DETECTED AN ISSUE WITH THIS CAMERA. WHAT IT MEANS A hardware issue was detected on your camera. HOW TO FIX IT Contact Customer Support for assistance resolving this issue. UNABLE TO CONNECT TO SIMPLISAFE Yes. We used the 'stickies' to mount it on the inside and side of a 'half-rose window to capture our porch and sidewalk. We were having problems with knock-knock burglars in the neighborhood and the glass on our doors is wavy, so the camera wouldn't capture anything but a shadow.Called Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1.Feb 17, 2019 · When I place the camera part on the base, the door bell chimes and the light around the door bell button is GREEN. The green button goes off and comes on every 30 seconds then goes off again. That's all I can get the doorbell to do. The tech guy couldn't figure out why my doorbell camera wouldn't boot up. In the meantime, I have ordered a Mechanical Doorbell from Amazon and will get it installed before my new Simplisafe doorbell arrives. My transformer seems adequate as it is a 16V, 10VA unit. If that won't work, would you guys let me know what transformer I should get ...Oct 1, 2022 · How to Fix SimpliSafe Doorbell Camera Not Connecting to WiFi? If you’re having trouble connecting your SimpliSafe doorbell camera to your WiFi network, there are a few things you can try. First, make sure the camera is flashing white before reconnecting. On your app, tap the three-bar menu icon and select your camera. SimpliSafe Wireless Outdoor Security Camera. Shooting in 1080p HD at up to 8x zoom, this weatherproof camera from SimpliSafe has a 140-degree field of view, color night vision, and smart person detection that ignores squirrels and outdoor pets. Setup is quick and easy, and dual Wi-Fi antennas ensure the camera won’t drop offline.You can do so by pressing and holding the pairing button on the back of the camera for 16 seconds. When you release, it should reboot into setup mode, and you can set it up again through the SimpliSafe app. If the issue is with the firmware or programming of the camera, that might resolve it.
Jul 28, 2022 · Arlo told CR that it doesn’t share video with law enforcement in emergency situations unless there’s user consent or a legally binding order. An ADT spokesperson told CR that “ADT’s policy ... . Lewis structure brf2
May 8, 2021 · This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera. My camera won’t connect to Wi-Fi. Updated. 17 days ago. Generally, your camera will be unable to connect to Wi-Fi for the following reasons: The camera is disconnected from power. The camera is unable to read the QR code. Your camera is updating. Your Wi-Fi network is down. This will allow you to choose the bandwidth you need the device to connect to. To access you Gateway; 1. Open up a browser on the Wi-Fi network. 2. In the address bar type 192.168.1.254 and hit enter. 3. The username is admin, and the password is access key or A/C located on your gateway. To Separate the networks; 1.Called Simplisafe and they told me to charge the battery…again. Remove the camera from our account, put the battery in, push the button on the back for 30 seconds to reset the camera and readd the camera. None of that has worked because the camera doesn’t seem to be getting power. Seems like a battery issue so when I call them back ...The other camera is completely useless. Adjusting brightness, moving it into the room with the router, placing both the camera and my cellphone on a table separated by a 12-inch ruler. Simply put, the Simpli Safe Cameras are junk, there has to be a better way for a customer to get a security camera to identify the WiFi Network.Jan 1, 2023 · Hi, Thanks for the question. We have no announcements at this time regarding a battery-powered Doorbell Camera specifically. In the meantime, we do have the Outdoor Camera, which is fully battery powered and can also be used to watch over your front door. I am not sure how the SS doorbell camera works, but the other door bell cameras like Nest, Ring require a doorbell transformer between 16 - 24 VAC with VA of 30. My house is 20 years old, so I checked my door bell and while it was at16VAC it was only10 VA. Door bell Transformers are inexpensive, and easy to replace providing you are able to ...Nov 19, 2020 · If you do have multiple, make sure that the camera that you are having this issue with is also subscribed. If you continue to have issues, make sure to reach out to our Support Team. They can be reached by email at [email protected] or by phone at 1-800-297-1605 from 8 AM to Midnight ET. SimpliSafe Social Team SimpliSafe Home Security Slowly move the phone closer and then further away from the camera. It may take a few minutes to scan. If you continue to have issues with your camera reading the QR code, here are some tips and tricks to help: Place the camera and phone about a foot apart on a flat surface, upright and facing each other. Cover the top of the lens with one hand.See full list on guideforsmarthomes.com SimpliSafe Outdoor Camera: Security Camera: $189.99: SimpliSafe Video Doorbell: Doorbell Camera: $169.00: SimpliSafe Smart Alarm Wireless Camera: Indoor Security Camera: $139.00: Smart Lock: Electronic Door Lock: $119.99: Home Security Kits: Entry sensors, motion sensors, keypads, etc. $199.97 and upApologies for the inconvenience. We did experience temporary delays in camera performance last night due to high server activity. Our engineers were able to resolve the issue, and you should no longer be having trouble today. Alarms and monitoring were not affected.Its probably a firmware issue. Go into the camera settings on the app, go into the motion detection settings and toggle motion events to off. This should allow the camera to connect and update within the next 24 hours. I’ve been trying for a few days to get my SimpliSafe camera on Eero and this worked perfectly for me.Generally, your camera will be unable to connect to Wi-Fi for the following reasons:The camera is disconnected from powerThe camera is unable to read the QR codeYour camera is updatingYour Wi-Fi network is downYour camera has incorrect Wi-Fi credentialsYour camera is too far away from the Wi-Fi rout Help Center Article • Outdoor Camera My Outdoor Camera Won't Hold A Charge. The Outdoor Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you find that your Outdoor Camera’s battery keeps draining If your SimpliSafe Base Station won’t connect to your Wi-Fi, check whether the router is broadcasting on a 5GHz Wi-Fi band. If so, change it to a 2.4GHz Wi-Fi band. Here is how to check and switch Wi-Fi bands on your router: Open a web browser on your phone/computer. Input your router’s IP address into the web browser. This works for the rapid fire texts but creates a second problem. When I attempt to charge and reinstall the camera to the app it wont do so. im am confronted with a blue light saying that the camera is recording a event. after countless firmware updates and 6 hours on tech support they end up sending me another camera..
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